We are looking for a Customer Success Associate to join our growing startup in Cape Town.

Why HomeAssist?

  • You’ll be part of a small team of knowledgeable and purpose driven people determined to provide world class customer service.

  • You will gain experience in a variety of different industries including insurance, building, plumbing and  property management 

  • Oh not to mention we are passionate about using technology to make a difference. 

The role in a nutshell:

As a Customer Success Associate, you’ll be responsible for maintaining and managing all customer relationships and expectations in relation to a variety of products and services.  We operate from a trendy co-working space in Cape Town. This role would require you to work from 8h00 – 18h00, 5 days a week, Monday to Sunday.

You’ll likely thrive in this role if you have:

  • If you are interested in technology

  • If you have worked in a contact centre industry 

  • An aptitude and drive to assist and solve customer issues

  • Sound writing and communication skills

  • A positive and friendly disposition, with a ‘can do’ attitude

  • The desire to be collaborative – drive cooperation and teamwork in achieving solutions

  • Computer literacy

  • Sound judgement, professionalism, and patience when communicating with customers


  • Tertiary education

  • Interest in the insurance and building industry 

  • If you have worked in the plumbing or building industry

More about what you’ll be doing:

  • Reading, prioritising and responding to customer queries via live chat, emails, phone calls and social media posts

  • Maintaining and managing relationships in various supply chains

  • Supporting payment processing operations

  • Verifying documentation 

  • Highlighting processes that can be more customer centric  

  • Overall, being the face of HomeAssist and creating amazing customer experiences.

What we do: 

We service short term insurance companies by connecting claimants with reliable technicians and developing creative solutions to ensure homes are more sustainable all the while creating the technicians of the future. We are extremely purpose driven and committed to developing the best customer experience. 


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